Product Repairs & Returns

Our support system includes a best-in-class warranty, Customer Call Center, on-line information and more.

Product Repairs & Returns

Our support system includes a best-in-class warranty, Customer Call Center, on-line information and more.

RETURN MATERIAL AUTHORIZATION FORM

Service Repair – if you are experiencing a problem with an ATV product, contact the Technical Support Group at 888-288-7444, option 4 during normal business hours (8am-6pm EST) for initial troubleshooting and assignment of a Vendor Reference Number (VRN).  The VRN (previous GSS) is recommended for the installer to prevent unnecessary service returns.  After obtaining the VRN complete the RMA form below.  An ATV presentative will contact you with a RMA number and upon receipt of the product, a service technical will contact you regarding the repair and warranty coverage.

For a complete description of ATV’s service policy, download the following:

icon Download Repair Policy

Return Material – to request the return of new, unused product within the first 90 days of purchase, submit your request using the RMA form below. Products returned within the first 30 days of purchase will not incur a restock fee.  Product returned within 31-90 days of purchase will be assessed a 15% restocking fee.  After 90 days from the date of purchase, products are not eligible for return credit. An ATV presentative will contact you with a RMA number and upon receipt of the product, the product will be reviewed for credit eligibility.

For a complete description ATV’s return policy, download the following:

icon Download Return Policy

Please follow these steps for Easy Returns:

1. Fill out this form completely

2. Provide the original PO number/s for returned good(s)

3. Submit form

4. You will be notified of the RMA number by email or phone.

User Details

Note: All items returned for credit will be evaluated as per the Product Warranty Policy.

Product Information


Product Details

Quantity Model Number PO Number Serial Number Reason Codes Credit, Repair, Advanced Replacement

DISTRIBUTORS with OTC Policies ONLY




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